Customer Support Agent

Customer Support Agent

At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work. We're starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world.

Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven, hardware-agnostic, and have already picked over 15 million goods in production. And did we mention we're customer-obsessed?

Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible? Dexterity is one of the fastest growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures.

We're a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality!

We are seeking highly motivated and skilled Customer Support Agents to join our growing team. As the first point of contact for our customers, you will play a critical role in delivering an exceptional support experience across multiple channels including calls and text. You'll work closely with cross-functional teams to resolve customer issues, contribute to knowledge base documentation, and drive continuous improvement in our support processes.

Key Responsibilities

• Deliver exceptional customer service by responding to support requests via phone, text, and chat in a timely and professional manner
• Escalate unresolved issues to the appropriate internal teams while ensuring follow-through and customer satisfaction
• Collaborate across business functions (engineering, product, field teams) to resolve complex technical queries
• Assist in reporting and analyzing support statistics to identify trends, gaps, and areas for improvement
• Create and maintain accurate, user-friendly product documentation for Dexterity's Online Community
• Translate customer-reported issues into clear technical terms for efficient resolution and escalation
• Working Hours: 5 a.m. to 1 p.m. PST

Required Skills & Qualifications

• 1–2 years of experience in customer support, ideally within industrial automation, robotics, or technology sectors
• Exposure to Linux environments (basic troubleshooting, navigation, and log analysis preferred)
• Excellent verbal and written communication skills in English
• Strong analytical and problem-solving abilities with an aptitude for understanding technical products
• Ability to multitask effectively in a high-pressure, fast-paced environment
• Eagerness to learn new technologies and work in a constantly evolving team structure
• High level of professionalism, empathy, and a customer-focused mindset
• AAS in an engineering discipline related to robotics (CS, EE, ME, etc.) or relevant work experience

Nice to Have

• Prior experience supporting robotics, automation, or IoT platforms
• Familiarity with support ticketing systems (e.g., Zendesk, Freshdesk, Jira)
• Experience in writing or editing technical documentation or SOPs

$50,000 - $70,000 a year

Base pay is one element of our Total Rewards package, which may also include comprehensive benefits and equity, depending on eligibility. The annual base salary range for this position is from $50,000 to $70,000. The actual base pay offered will be determined based on factors such as years of relevant experience, skills, and education. Decisions will be made on a case-by-case basis.

Equal Opportunity Employer

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.