IT Service Desk Specialist II

IT Service Desk Specialist II

Dewberry is seeking an IT Service Desk Specialist II in Fairfax, VA. This candidate provides remote and desk-side support to people who encounter problems related to the company supported computer applications, systems, and platforms.

Dewberry is a leading, market-facing professional services firm with more than 60 locations and 2,500 professionals nationwide. What sets us apart from our competitors is our people. At Dewberry, we seek out exceptional talent and strive to deliver the highest quality of services to our clients. Whether you're an experienced professional or a new graduate, you'll have the chance to collaborate with the best and brightest and work on innovative and complex projects at the forefront of the industry. Our commitment to excellence stems from our personal integrity and from other defining attributes, which we call "Dewberry at Work," that have inspired our employees to be successful for more than a half-century.

Responsibilities

• Must have the demonstrated ability to provide Tier I support to end-users for software applications, Windows-based workstations, mobile devices, and printers.
• Must have the ability to successfully perform Helpdesk functions and consistently achieve the target service levels.
• The candidate must have the ability to analyze customer needs and resolve a wide range of computer problems.
• They are required to have comprehensive knowledge of operating systems, servers, and software applications, as well as hardware, and other peripheral components.
• They must demonstrate patience when problem-solving complex technical issues utilizing effective communication, over the phone and in person, with diverse customers.
• The candidate must have the ability to track and trend problems and identify process improvement opportunities.
• The candidate should expect travel in support of Emergency Management field operations.

Required Skills & Required Experience

• Candidate must have at least 4 years of relevant experience
• Must have a High School Diploma or equivalent
• A/E/C industry experience not required but highly preferred
• Experience supporting Microsoft, iOS and Android operating systems preferred
• Experience with Microsoft Entra & InTune Required
• Experience with Bentley, and AutoDesk software products highly preferred
• Must be physically able to lift and carry 50 lbs.

Don't meet every single requirement? At Dewberry we are dedicated to building a diverse and inclusive workplace for our employees. So if you're excited about this role, but your past experience doesn't align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.

Dewberry is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.