Servicenow Technical Referent Senior (H/F) – CSM, FSM & Mobile

ServiceNow Technical Referent Senior (H/F) – CSM, FSM & Mobile

Devoteam is a major player in innovative technology consulting and management for businesses; we are "digital transformakers". Our 7,200 professionals are committed to winning the digital battle for our clients.

Present in 18 countries in Europe and the Middle East, we put 'Technology at the service of Man' in order to create value for our clients, partners (Google, ServiceNow, Red Hat, Microsoft, Salesforce and Amazon Web Services), and our employees.

Devoteam achieved a turnover of 652 million euros in 2018.

By the end of 2020, our ambition Scale! is to achieve 1 billion euros in turnover.

To support its ambition, Devoteam can count on its 3 strategic partners at EMEA level: Google, Red Hat and ServiceNow.

Our partnership with ServiceNow responds to the demand for automation and digitalization of IT and/or business processes of our clients in order to improve their productivity as well as the experience of their employees and end consumers.

ServiceNow is a cloud-born technological platform, very innovative (recognized by Forbes in 2018) with growth rates exceeding 30%.

Launched in 2009, Devoteam is today an Elite partner and one of the 3 main European players, with more than 400 consultants present in 15 countries.

In order to strengthen the activities generated by its partnership with ServiceNow, Devoteam has just created a European Digital Process & Platform Service Line.

Description du poste

Your missions:

• Be the technical referent on the modules Customer Service Management (CSM), Field Service Management (FSM) and Mobile
• Design and implement robust, scalable and high-performance solutions
• Supervise, coach and support technical teams
• Ensure the quality of developments and respect for ServiceNow best practices
• Participate in architecture workshops and contribute to structuring technical choices
• Provide advanced support and optimize the performance of solutions
• Intervene in close collaboration with the client, remotely and on site

Qualifications

Profile sought:

• Bac+5 degree (engineering school or equivalent university)
• Minimum 6 years of experience on the ServiceNow platform
• Confirmed expertise on CSM and FSM (implementation & optimization)
• Solid experience on ServiceNow Mobile solutions
• Strong expertise in ServiceNow integrations with third-party applications
• Technical leadership and ability to evolve in complex environments
• Autonomy, rigor and customer service sense
• Mastery of development and architecture best practices
• Good communication in French (English desired)
• CSA certification required
• CIS-CSM and CIS-FSM certifications strongly recommended
• Experience in the Telecom sector is highly appreciated

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