Servicenow Business Analyst Senior (H/F) – CSM, FSM & Mobile - Remote Eligible

ServiceNow Business Analyst Senior (H/F) – CSM, FSM & Mobile

Devoteam is a major player in innovative technology consulting and management for businesses; we are "digital transformakers". Our 7,200 professionals are committed to winning the digital battle for our clients.

Present in 18 countries in Europe and the Middle East, we put 'Technology at the service of Man' in order to create value for our clients, partners (Google, ServiceNow, Red Hat, Microsoft, Salesforce and Amazon Web Services), and our employees.

Devoteam achieved a turnover of 652 million euros in 2018.

By the end of 2020, our ambition Scale! is to achieve 1 billion euros in turnover.

To support its ambition, Devoteam can count on its 3 strategic partners at the EMEA level: Google, Red Hat and ServiceNow.

Our partnership with ServiceNow responds to the demand for automation and digitalization of IT and/or business processes of our clients in order to improve their productivity as well as the experience of their employees and final consumers.

ServiceNow is a cloud-born technological platform, very innovative (recognized by Forbes in 2018) with growth rates exceeding 30%.

Launched in 2009, Devoteam is today an Elite partner and one of the 3 main European players, with more than 400 consultants present in 15 countries.

In order to strengthen the activities generated by its partnership with ServiceNow, Devoteam has just created a European Digital Process & Platform Service Line.

Description du poste

Your missions:

• Recueillir et analyser les besoins métiers auprès des différentes parties prenantes
• Animer des ateliers de travail et formaliser les exigences fonctionnelles
• Modéliser les processus métiers (as-is / to-be)
• Rédiger la documentation fonctionnelle: expression des besoins, DAF, user stories, spécifications fonctionnelles…
• Assurer l'interface entre les équipes métiers et techniques
• Accompagner les équipes techniques dans la clarification des besoins fonctionnels
• Participer aux phases de recette (UAT) et à l'accompagnement au changement

Qualifications

Profil recherché:

• Formation Bac+5 (école d'ingénieurs, école de commerce ou équivalent universitaire)
• Minimum 6 years of experience on ServiceNow
• Mastery of CSM and FSM processes
• Good functional knowledge of ServiceNow Mobile solutions
• Excellent analytical, synthesis and communication skills
• Ability to work closely with the client (remotely and on site)
• Strong competency in writing functional documentation in French (requirements specifications, DAF, user stories…)
• Very good communication in French (English desired)
• CSA certification required
• CIS-CSM and CIS-FSM certifications strongly recommended

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