Project Manager - IT Service Delivery

Job Planning And Management

Responsible for the planning and management of multiple projects through entire life cycle, executing within framework of approved Statement of Work (SOW) and the Logicalis PMO project delivery methodology resulting in predictable outcomes. Leads IT Professional Services teams in design, planning, management, implementation, and delivery of technology solutions on time, within budget and providing exceptional customer service. Primary activities include project planning and coordination, internal and external communications, project cost management, and leading client and internal technical project teams.

Essential Duties and Responsibilities:

• Planning, scheduling, and directing day-to-day activities of assigned engagements, recording, and communicating essential project activity and status information.
• Directs, communicates, and exhibits exceptional leadership behaviors to manage effective delivery of services and processes.
• Conducts project planning, execution, controlling, and closing activities in accordance with Logicalis Project Management Methodology.
• Oversees any third-party vendors or partners' deliverables to Logicalis in coordination with vendor PM. Ensures effective management throughout life of engagement as follows:
• Process Management: Operates in a manner consistent with established policies and procedures; ensures time entry is performed per policy by service delivery consultants; ensures resources are scheduled and performing work as assigned and planned; oversight of workflow management, appropriate use of tools and processes to support delivery of the services, all in accordance with policies.
• Scope Management: Ensures planning and execution of tasks, activities, and deliverables are consistent with the requirements defined in the SOW. When new scope is introduced, leads the Change Management effort and development of a Project Change Request.
• Project Budget Management: Ensures project budget is met or exceeded, all invoices are generated and submitted in timely manner, and monitors and communicates Earned Value throughout the life of the project.
• Schedule Management: Creates and maintains master project plan; compares actual progress with planned milestones, analyzes variances, and takes corrective action as needed to maintain schedule adherence; tracks and communicates progress to the team and stakeholders.
• Risk/Issue Management: Applies continuous risk management protocols. Identifies and documents known risks throughout engagement, applying appropriate mitigation strategies
• Communications Management: Responsible for development of a project Communication Plan to define the cadence and content for project meetings, status reporting, escalation management, etc., for customers, stakeholders, and the project team.
• Quality Management: Ensures deliverables are substantiated, validated, and provided to customer per terms of the SOW and that the customer is satisfied with the services provided.
• Demonstrates deep understanding of project management methodologies, practices, tools, and techniques; effective leadership, and applies appropriate collaboration skills while working in a matrixed environment.
• Documents and shares lessons learned to support continuous process improvement.
• Maintains knowledge of relevant technologies and the Logicalis Service Portfolio and able to understand common IT industry terminology in support of projects assigned.
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis and exhibits behaviors consistent with the organization's values.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Education/Experience/Technical Requirements/Certifications:

• Education: Bachelor's Degree in a related field and formal Project Management Training
• Experience / Technical Requirements: 3 or more years of enterprise-level project management experience, managing multiple Information Technology pro