IT Service Management Advisor

IT Service Management Advisor

The Technological Resilience Management Department is currently looking for an IT service management advisor. Are you known for your organizational skills, attention to detail, analytical approach, in-depth knowledge of technology and willingness to make a difference? Are you an excellent communicator with a talent for expressing complex ideas in plain language? If that sounds like you, then don't miss this opportunity! Your role is to maintain and develop the service resilience posture in case of crisis by overseeing Desjardins Group's technological and human resources to meet objectives and compliance requirements. You lead and influence practitioners on development projects and highly innovative, complex strategic initiatives involving multiple sectors. You help develop and recommend strategic directions and business positions.

More specifically, you will be required to:

• Advise and support your clients and partners to help them position, plan, develop, execute and monitor strategic projects and initiatives under your responsibility
• Develop and update policies, standards, models and programs to support your unit's strategic projects and initiatives
• Identify and analyze issues; report major issues; produce diagnoses; and make recommendations to decision-making bodies
• Represent your unit before senior management committees and decision-making bodies
• Represent and negotiate on behalf of Desjardins and enter the organization into agreements with external partners and organizations
• Refine the testing and simulation strategy for resilience plans in line with Desjardins Group's digital strategies
• Simultaneously manage multiple projects of varying scope and complexity
• Ensure team performance and quality control, and identify IT recovery standards, methods and procedures
• Help analyze risks and impacts, and develop risk management strategies for IT resilience
• Ensure practitioners comply with processes
• Ensure that activities comply with all requirements (regulatory, security, etc.)

What We Offer:

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What You Bring To The Table:

• Bachelor's degree in a related field
• A minimum of eight years of relevant experience
• Proven experience designing and implementing IT resilience plans
• Experience using a range of ITSM tools: CMDB, ServiceNow, etc.
• Relevant titles and certifications: CBCP, MBCP and other BCP and DRP certifications
• DRI (Disaster Recovery Institute Canada) certification and/or ITIL 4 certification
• Excellent spoken and written French for an executive audience
• Excellent knowledge of industry standards for IT resilience
• Proficiency in business continuity plans (BCP) such as ISO and BCI
• Knowledge of regulations that apply to IT resilience in the financial sector
• Availability to work occasionally at night and on weekends

Interpersonal Savvy, Strategic Mindset

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family: Information Technology