Remote Service Desk - Remote Eligible

Service Desk Technician

Insight Global is seeking a strong Service Desk Technician for a large, enterprise level building supplies manufacturing company. This position is fully remote. This person will be the frontline support for internal customers nation-wide, responsible for password resets, software/hardware troubleshooting, VPN support and connectivity issues.

We are looking for an experienced service desk technician who is comfortable in a fast-paced environment with a background working in a call center with excellent customer service skills. You will be taking inbound calls through Cisco Finesse, logging tickets via ServiceNow and handling password resets for Active Directory, Ceridian Dayforce and Foundations E-Learning Platform.

This is an ongoing contract with possibility of conversion to FTE. Pay $22/hr M-F, 40 hours/week.

Available shifts:

• 6:00am – 3:00pm CT
• 8:00am – 5:00pm CT

A PC, docking station, extra monitor and headset will be provided.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and requirements:

• 3+ years help desk experience, ideally providing remote support in a call center environment with an excellent customer service background
• A+ certification
• Reliable internet
• Strong technical aptitude (Active Directory, VPN, network printers, Microsoft Outlook, mobile device management, etc.)
• Experience in call center (30+ call/day)
• Ticketing experience (ServiceNow preferred)
• Experience logging calls from end users
• Excellent communication skills