Client Account Manager

Job Responsibilities

Essential Duties and Responsibilities:

1. Oversee the workload of the team.
2. Assist in the development and implementation of new ongoing procedures and features to enhance the workflow of the department.
3. Facilitate and support the transformation of the billing and collections department.
4. Collaborate with the other finance department managers to support overall department goals and objectives.
5. Work with each direct report to establish goals and objectives for each year while monitoring and advising on the progress to enhance the professional development of employees.
6. Support finance management with special projects and workflow process improvements.
7. All members of the firm are encouraged to participate in our Global Responsible Business program.
8. Other duties as assigned.

Supervisory Responsibilities:

1. Assist with the recruiting of prospective Client Account Specialist candidates.
2. Coordinate the training and orientation of all Client Account Specialist new hires on the department's policies, procedures, and software.
3. Monitor and evaluate the performance of personnel and take disciplinary action when necessary.

Billing and Collection Responsibilities:

1. Monitor daily activities of the billing and collection department to ensure productivity.
2. Manage and assist in the ebilling process by ensuring staff communicate with e-vendors regarding invoice file errors, investigating and resolving rejected invoices.
3. Meet with finance management and partners to discuss billing, outstanding accounts receivable, and unbilled balances.
4. Enforce client billing guidelines as required by the firm.
5. Monitor the status of all assigned bills and ensure that Matter Supervising Partners (MSP) turn in billing on a timely basis. Communicate with attorneys and assistants via email and phone to acquire any incomplete information.
6. Ensure the team is current with billing policies, procedures, and training.