Business Customer Success Manager

Business Customer Success Manager (CSM)

The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk's Business Plan customers. This role owns the post-sale customer relationship across the "Onboard," "Use," and "Extend" stages of the lifecycle, ensuring customers realize long-term value from their investment in Autodesk solutions. You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer stakeholders to build and execute tailored Customer Success Plans aligned to their strategic initiatives, operational priorities, and growth objectives. This role is ideal for someone who understands the unique challenges of construction and AEC organizations — including project-based workflows, digital transformation efforts, and evolving delivery models — and can translate Autodesk capabilities into tangible business impact. You will operate within a highly collaborative ecosystem that includes Sales, Technical Sales, Channel Partners, Technical Support, and Client Services, serving as the voice of the customer and ensuring long-term customer health.

Responsibilities

Own the post-sale customer relationship for an assigned portfolio of customers

Drive measurable ROI by aligning Autodesk solutions to customers' business objectives and industry-specific challenges

Co-create and execute Customer Success Plans that define success criteria, adoption milestones, and value realization outcomes

Establish success metrics and track progress through regular business reviews and strategic planning sessions

Monitor product usage, customer health signals, and engagement data — leveraging Customer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk and identify growth opportunities

Identify and support at-risk accounts through targeted adoption and enablement strategies

Document and articulate customer value realization through business cases and success stories

Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth

Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers

Minimum Qualifications

Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles

Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes

Experience building mutual success plans, business cases, or documented account strategies

Experience working with complex organizations managing multiple priorities and stakeholders

Strong executive-level communication and presentation skills

Customer-first mindset with high emotional intelligence

Ability to prioritize and manage multiple complex accounts simultaneously

Proven ability to collaborate across internal and external stakeholders

Preferred Qualifications

Experience within the Construction, Architecture, Engineering, or broader AEC industry

Understanding of construction project lifecycles, field-to-office workflows, or digital transformation initiatives

Experience using Customer Success platforms such as Gainsight (or similar tools) to manage health scoring, success plans, and proactive engagement strategies

Familiarity with usage analytics, health metrics, and value realization reporting

Experience working in a partner-led or channel ecosystem

Salary Transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $77,800 and $134,200. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive.