Account Manager - Remote Eligible

Digital Account Manager

Merkle is a global performance marketing agency with a 32-year track record of helping the best brands in the world create personalized experiences at every stage of the customer life cycle. Some of their esteemed brand relationships include Citibank, EmblemHealth, Dell, AARP, AT&T, Target, L'Oréal, Universal Orlando Resorts and the American Cancer Society.

We are looking for a dynamic Digital Account Manager to help maintain client success by providing exceptional service and value to our clients from both an internal and external perspective. As the Account Manager you will oversee the daily process of operational support for clients across industries and be the direct liaison between the internal departments, our client account team and client. The Account Manager supports our practice area teams to achieve client goals. You will report into the Client Director.

The Account Manager will participate in professional development to learn and operate Merkle processes. You will help support the internal client team by ensuring that operations and support activities are completed, directly contributing to our client's success.

Key Responsibilities

• Connect with client to support delivery of communication and service
• Work with colleagues across dentsu to meet client service needs.
• Coordinate activity ensuring projects and plans are achieved on time and within budget. Keep internal and external teams updated regarding project progress and address any concerns. Ensure compliance with operational processes
• Aim to exceed client expectations and maintain trusted relationships internally and externally
• Coordinate internal and external client meetings
• Apply insights to new tasks independently
• Review reporting metrics looking for positive trends and anomalies
• Audit email campaigns for deployment accuracy
• Monitor overall health of client use cases and ongoing important performance metrics

People & Teams

• Establish collaborative relationships with practice areas, internal production teams and client leadership team, as applicable
• Engage clients, providing updates, sharing insights, and promptly addressing their needs
• Team player, collaborating with team members and contributing positively to team morale and culture

Qualifications:

• Bachelor's degree required
• 2+ years of experience in client services/account management or a combination of agency and client-side work
• 1+ years of experience managing client relationships and producing viable solutions
• Project management skills
• Experience digging into prospects' pain points and validating the issues they're facing
• Willingness to travel overnight if needed (not expected)

The annual salary range for this position is $51,000-$83,375. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

This is a remote position.

Location: USA - Remote - Maryland

Brand: Merkle

Time Type: Full time

Contract Type: Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.