Customer Service Specialist

Customer Service Specialist

Dentsply Sirona is looking, for its Rome office, for a:

The selected candidates will join our Customer Service Team, a strategic department that supports both end customers and the Sales Teams. The team serves as a daily point of reference for all operational activities related to order management, customer master data, and after-sales service, directly contributing to customer satisfaction and process efficiency.

This is a dynamic, hands-on role that requires attention to detail, problem-solving skills, and a collaborative spirit. On a daily basis, you will work closely with the Sales, Credit, Supply Chain, and Marketing departments to ensure smooth operations and an outstanding Customer Experience.

In practice, you will provide support to customers and Sales Teams through various channels (Phone, Email, SFDC, and MS Teams), following the entire order cycle: from customer account creation requests, to order entry/monitoring, up to after-sales support

Responsibilities

• Provide daily support to customers and Sales Teams via email, phone, and company platforms (SalesForce.com, MS Teams)
• Prepare commercial offers in collaboration with the Sales Manager
• Enter and monitor orders in the ERP system (Dynamics AX), ensuring compliance with internal procedures
• Assist customers and Sales Teams to ensure order processing in line with procedures and back-office processes
• Manage, monitor, and verify the status of orders and shipments through company tools (Dynamics AX, Movex, Courier websites, Webshop, etc.) and in collaboration with the Supply Chain, with the aim of improving customer satisfaction
• Handle requests from customers or Sales Teams regarding product availability, pricing, promotions, order status, invoicing, etc.
• Identify, assess, and understand customer needs, collecting clear and complete information to provide timely, accurate, and effective support aimed at customer satisfaction
• Collaborate with various company departments (Sales, Supply Chain, Credit, Tech Service, Marketing) to resolve issues and enhance the Customer Experience
• Manage interactions with customers and the sales network through case management in SalesForce.com

Requirements

• Excellent communication skills
• Strong listening abilities and problem-solving orientation
• Flexibility and ability to work effectively as part of a team in dynamic environments
• Previous experience in customer service or customer care roles is considered a plus

Fixed-term contract, health and accident insurance, and meal vouchers.

Location: Rome

Please remove from your CV any information regarding gender, marital status, caregiving responsibilities, or any other personal details not relevant to the selection process.