Senior IT Support

Senior IT Support

As the world's leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide.

Senior IT Support - Presencial – Madrid, Spain

Role and Responsibilities

• Provide expert technical support and troubleshooting for complex hardware, software, and network issues.
• Serve as a subject matter expert in IT support, ensuring efficient resolution of escalated incidents and problems.
• Mentor and guide junior IT support staff, sharing knowledge and best practices.
• Lead the deployment, configuration, and maintenance of computer systems, servers, storage and software applications.
• Collaborate with other IT teams to implement and improve system performance, security, and reliability.
• Develop and maintain technical documentation, including knowledge base articles, standard operating procedures, and troubleshooting guides.
• Perform system upgrades, patches, and software installations.
• Coordinate and execute IT projects, ensuring adherence to timelines and deliverables.
• Monitor and analyze system performance, identifying areas for improvement and implementing proactive measures.
• Stay up to date with emerging technologies and industry trends, making recommendations for IT infrastructure enhancements.
• Conduct training sessions and workshops to educate end-users on IT systems, tools, and best practices.
• Maintain strong relationships with vendors and service providers, coordinating support and troubleshooting efforts when necessary.
• Special projects and other duties as assigned by manager
• Work with IT peers in other regions on global IT initiatives

Key Requirements

• Proven experience as a Senior IT Support Specialist or in a similar role.
• Strong technical knowledge of computer hardware, software, and network infrastructure.
• Expertise in troubleshooting complex technical issues and providing innovative solutions.
• Experience with NAS/SAN storage.
• Proficiency in deploying and managing Windows, Linux and/or Mac operating systems.
• Experience with virtualization technologies (e.g., Proxmox).
• Experience with cloud environments (e.g. AWS, Azure).
• Scripting skills (e.g., Python, Bash, PowerShell) for process automation and workflow optimization.
• Familiarity with ITIL processes and best practices.
• Excellent communication and leadership skills.
• Ability to work well in a fast-paced environment and handle multiple priorities.
• Certifications such as CompTIA A+, Linux LPI, Microsoft Certified Solutions Expert (MCSA), or equivalent are a plus.
• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience) is a plus.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.