Customer Experience Management Senior Consultant, Qualtrics/medallia

Customer Experience Management Senior Consultant, Qualtrics/Medallia

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on January 21, 2026

As a Senior Consultant in Deloitte's Customer Experience Management practice, you will leverage your knowledge of best-in-class technology (Medallia, Qualtrics, Sprinklr) to collaborate with clients to strategize, configure, and implement world-class customer feedback, analytics, and engagement solutions. As a trusted advisor, you will be responsible for supporting the overall project goals and objectives. It is expected that you will be able to craft quality deliverables, effectively manage the team and day-to-day relationships, and provide both technical and functional guidance to team members as needed.

Essential job responsibilities include:

• Configure and implement customer experience platforms (Medallia, Qualtrics, Sprinklr) to address unique business needs.
• Make data-driven decisions.

Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.

Qualifications:

• Bachelor's degree in business, technology, or related discipline.
• Certifications in Medallia, Qualtrics, or Sprinklr.
• Experience (4+ years) in hands-on configuration of CX platforms (ex: Medallia, Qualtrics, Sprinklr).
• 3+ years of basic project management experience (Agile frameworks preferred).
• Understanding of API integrations, SSO/OAuth setup, and data transformation (ETL) concepts.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve.

• Strong problem-solving and analytical skills; comfortable working with sophisticated data sets and deriving actionable insights.
• Excellent communication and organizational skills for engaging both technical and executive stakeholders.
• Experience in client-facing consulting or advisory roles.
• Exposure to VOC strategy, customer journey mapping, or analytics program delivery.
• Familiarity with cloud data solutions or dashboarding platforms.
• Exposure to REST APIs, JSON/XML data handling, and webhooks/event-driven integrations.