Team Lead Vendor Help Desk

Team Lead Vendor Help Desk

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

The PST Team Lead is responsible for overseeing and driving the performance of a team of Account Executives managing Talabat's longtail restaurant portfolio. This role will ensure the successful engagement, growth, and retention of accounts through high-impact coaching, performance management, and operational execution. The Team Lead will also play a critical role in embedding self-serve capabilities across the portfolio and driving adherence to internal processes and KPIs.

• Lead, coach, and develop a team of Account Executives to deliver on portfolio-level targets, including GMV growth, engagement, order volume, and vendor satisfaction.
• Monitor team performance and pipeline activities through regular reporting and provide strategic guidance to drive performance improvement and operational efficiency.
• Act as an escalation point and advisor for complex partner situations, supporting Account Executives in unlocking growth and resolving critical issues.
• Drive the adoption of self-serve capabilities among long-tail accounts by ensuring the team is consistently educating partners on the Vendor Portal, Partner App, and growth tools.
• Ensure team alignment with Talabat's commercial priorities and frameworks, ensuring consistent use of playbooks, tools, and engagement cadences.
• Collaborate with cross-functional teams (e.g. Sales, Commercial, Vendor Support, Logistics) to streamline processes and improve the partner experience.

Qualifications

• University Graduates Only
• 2–4 years of experience in Sales, Account Management, or Team Leadership in a high-performance environment
• Demonstrated leadership ability with a track record of managing or mentoring high-performing teams
• Strong communication, stakeholder management, and problem-solving skills
• Proficiency in both English and Arabic
• Self-starter with high adaptability and resilience in fast-paced, dynamic environments