Key Account Manager, Retail

Key Account Manager, Retail

foodora is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Are you ready to take ownership of big partnerships and shape the future of retail at foodora? We're on the lookout for a Key Account Manager to join our Helsinki team and take our non-grocery verticals (pharmacy, health & beauty, consumer electronics, and more) to the next level.

This is a unique hybrid role where you'll combine sales and account management with the opportunity to work hands-on with larger retailers on topics like pricing, assortment, and integrations. You'll be the person who makes sure our partners succeed — and who doesn't give up when you face a challenge.

Your mission

• Manage and grow partnerships with key accounts (pharmacy chains, health & beauty, electronics, consumer goods), not forgetting our key mid and long-tail partners
• Drive both new sales and ongoing account management — from the first conversation to long-term collaboration
• Collaborate closely with partners on commercial topics, store operations and tech integrations (no need to be an engineer, but you should be comfortable having those conversations)
• Track performance, analyze results, and make data-driven decisions to maximize partner growth
• Build strong internal relationships with internal stakeholders in our Regional organization, Strategy & Performance, Retail Media, and Commercial Support teams

We are looking for a true foodorian who enjoys working in a fast-paced environment and dares to go further. To thrive in this role, we believe you are analytical and curious, eager to dig into data and spot opportunities for growth. You are a natural relationship builder who knows how to create trust and long-lasting partnerships. With your eagerness to learn and high energy, you bring fresh ideas and a can-do attitude that will help both you and our partners succeed.

Our selection process is continuous and the ad may close before the recruitment process is completed, if we've moved forward to the screening or interview phase.

Our recruitment process will include the following:

• Telephone interview - Let's cover the basics!
• First interview - Time to know each other a bit better!
• Case interview - Do your magic and show us your skills!
• Business Interview - Meet our MD
• Reference & background check - Final step before we'll become colleagues.

Start date: Upon agreement but the sooner the better

Qualifications

• 3–5 years of experience in sales and account management, ideally with exposure to larger corporate clients but appetite to work with accounts ranging from sector to another and larger to smaller companies
• A master's degree in a commercial or technical field
• Strong analytical mindset — you know how to use dashboards and data to push performance
• Energetic, persistent, and solution-oriented — you see opportunities where others see obstacles, and you don't give up when deals take months to land
• A natural relationship builder who's comfortable switching between commercial and technical conversations
• Languages: Finnish and English (both required)
• Driver's license

Studies have shown that women and some minorities are less likely to apply to jobs unless they meet every qualification. If you are interested in this role and you have most of the skills we're looking for, we encourage you to apply anyway!