Key Account Manager

Key Account Manager

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for a dynamic and analytical Key Account Manager to join our team. This role will focus on developing and executing strategic plans to maximize the value of our key restaurant partnerships. You will be responsible for leveraging data insights, managing cross-functional projects, and ensuring our key accounts achieve sustained growth and success on the platform.

What's On Your Plate:

Strategic Account Management:

• Define and execute comprehensive account strategies that align with Talabat's business objectives and maximize revenue growth for key accounts.

Data-Driven Insights:

• Lead rigorous analysis of sales data, customer insights, operational metrics, and market trends to guide strategic decision-making and identify scalable growth opportunities.

Project Management:

• Lead cross-functional projects involving multiple teams (marketing, product, operations, finance) to optimize account performance, enhance partner experience, and implement new business initiatives.

Relationship Building:

• Establish and nurture strong, long-term partnerships with key stakeholders at partner restaurants to ensure collaboration and mutual growth.

Performance Tracking:

• Establish robust KPIs and dashboards to track account health, performance trends, and project outcomes; communicate insights and recommendations to internal leadership and external partners

Negotiations & Renewals:

• Manage contract negotiations, renewals, and commercial terms to maximize revenue and maintain competitive positioning.

Market & Competitor Analysis:

• Stay updated on industry trends and competitors' activities to adapt strategies and provide insights proactively.

Qualifications

• Bachelor's degree in Business Sales, Strategy, or a related field.
• 3–5 years of experience in account management, strategic partnerships, or commercial roles.
• Strong track record in owning strategic projects, building cross-functional alignment, and delivering results.
• Analytical thinker with a solid understanding of business data, dashboards, and performance metrics.
• Excellent communication and relationship-building skills.
• Self-starter with strong project management capabilities and attention to detail.
• Experience in e-commerce, food delivery, or tech is a strong advantage.
• Proficiency in CRM tools (e.g., Salesforce) and Excel or data dashboards.