Implementation Consultant

Implementation Consultant

Tabsquare is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Tabsquare provides AI-powered technology solutions for the F&B industry. Through Tabsquare's solutions, restaurants can efficiently manage orders, process payments, and effectively engage with their customers. TabSquare assists partner restaurants in driving higher sales, streamlining operations, and delivering an enhanced customer experience. Tabsquare is a market leader with operations in Singapore, Malaysia, Indonesia, Australia, the Philippines, Taiwan, Thailand, Hong Kong, Sweden, and the UAE. Trusted by thousands of restaurants, TabSquare's clients include well-known F&B brands such as Pizza Hut, KFC, Minor Food Group, Sushi Tei, Paradise Food Group, Japan Foods Holding, Zingrill Holdings, The Coffee Club, Old Town White Coffee, Secret Recipe, and many more. TabSquare is a wholly owned subsidiary of Delivery Hero, a global leader in the food delivery industry. For more information, visit tabsquare.ai.

Job Description

Responsibilities:

• Specifically responsible for system installation, training, and project management for the TabSquare products & associated interfaces.
• Perform on-site evaluation of client premises for pre-implementation.
• Manage project timelines, installation, and configuration of the TabSquare product suite
• Track and resolve issues and escalate issues when required
• Provide application training with a demonstrated understanding of application and content management systems.
• Be familiar with and adhere to the latest training and installation standards and procedures.
• Work with internal support and product teams to ensure service level requirements are exceeded.
• Be able to analyze the reasons behind problems/bugs during testing.
• Work with customers to ensure that contractual service expectations are exceeded.
• Provide pre-sales support to the local sales team.
• Perform other duties as requested or as deemed appropriate.
• Provide operational support and ongoing maintenance and enhancement after implementation, including troubleshooting of production issues.
• Ad-hoc duties assigned by management.

Qualifications

Requirements:

• 2–5 years of experience after completing NITEC, Diploma in IT, or equivalent qualification; OR Fresh graduates from reputable colleges or universities.
• Experience in Technical Support, mainly L1 support; experience in L2 support will be beneficial.
• Working knowledge of Incident, Problem and Change Management disciplines (desired).
• Be curious to learn new things and self-motivated to always catch up on state-of-the-art web technologies.
• Fluent in English (oral and written communication).
• Self-motivated and excellent customer handling skills.
• Ability to work independently under pressure to meet service levels agreement.