Corporate Customer Service Executive (part - time)

Corporate Customer Service Executive (Part-Time)

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Provide professional and empathetic customer service to all corporate clients. Effectively and efficiently interact with customers via phone and email
• Provide quotations for corporate clients and arrange food delivery to their workplace
• Coordinate with our account management team, delivery team, and restaurant vendors to problem solve and provide optimal solutions to any issues that arise during a Corporate client's delivery experience
• Communicate customer issues and feedback to appropriate departments to ensure that we are improving our service
• Review the existing support operations flow and design innovative new processes in order to increase efficiency and continue business growth
• Operate in a highly autonomous environment which empowers you to make decisions
• Contribute to high impact projects
• Strategically think about operational improvements and efficiencies

Qualifications

• Able to work for 2-3 days per week (min. 16 hours)
• Open to undergraduate student
• Good to have work experience related to customer service, account management or process improvement etc.
• Passionate and enthusiastic attitude with professional customer service manner
• Self-motivated to go the extra mile and think out of the box to solve problems
• Ability to multi-task in an organized manner in a fast-paced working environment
• Fluency in both English and Chinese, including word processing
• Track record of building processes, tools, and teams that deliver amazing customer support
• Strong organizational skills, work ethic/grit, and attention to detail
• Excels in a fast-paced environment and isn't afraid to roll-up their sleeves when needed

Additional Information

What We Offer

• An international team that you will learn and be inspired from
• A fast-paced environment to hone your entrepreneurial and professional skills
• A great collaborative working atmosphere with regular company and team events
• Responsibility from day one in a fast growing and global company