Account Manager Retail (they/she/he)

Account Manager Retail

Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR MISSION

As an Account Manager, you are the heartbeat of our retail partnerships. Your mission is to ensure our partners land on the platform with a bang and stay optimized for maximum growth. You will be the bridge between Glovo and our retail partners, ensuring every operational detail is perfect and every growth opportunity is captured.

We are looking for a high-energy 'doer' Someone who is obsessed with details, loves solving puzzles with data, and isn't afraid to get their hands dirty to make things happen. You'll be joining a fast-paced ride where your learning curve will be vertical.

THE JOURNEY

• Take charge of bringing new retail partners onto the platform, ensuring their digital storefronts are set up for day-one success.
• Drive onboarding excellence: Streamlining partner setup through precise city coverage, catalog synchronization, and operational rigor to guarantee long-term success - mastery in execution!
• Manage a portfolio of accounts, acting as their go-to contact for daily operations and performance improvements.
• Dive into the data to spot issues (like high cancellation rates or slow prep times) and work directly with partners to fix them - you like challenges!
• Meet with partners regularly to provide performance reports, share tips on how to use our tools, and identify new ways to boost their sales.
• Maintain a professional, proactive, and high bar relationship with our partners, representing our brand in every interaction

Qualifications

WHAT YOU WILL BRING TO THE RIDE

Bias for Action: You don't wait for instructions. If you see a problem, you tackle it. You are highly organized and deadline-driven.

Analytical Curiosity: You enjoy working with numbers. You can use Excel/Google Sheets to track performance and turn data into simple, actionable advice.

Customer-Centric Mindset: You enjoy building relationships and helping others succeed. You are patient, clear, and persuasive in your communication.

Adaptability: You thrive in 'controlled chaos' You can switch between tasks quickly without losing your focus on quality.

Retail Passion: You have a genuine interest in how the retail and delivery industry works.

Experience: Ideally 1-2 years of experience (internships count!) in sales, account management, or operations.

English and Polish Proficiency

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo meal benefit to satisfy your cravings!
• Discounted gym memberships to keep you energized.
• The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).