Customer Success Manager / Kundenberater (w/m/d)

Job Opportunity At Degura

Degura is an insurance tech company headquartered in the beautiful city of Berlin. Founded in 2018, Degura has developed user-friendly software that connects employees, employers, and insurance companies to digitize and simplify the entire process of occupational pension provision. Additionally, the company has built a highly qualified team of consultants to support all parties involved in the process.

Our vision: straightforward occupational pension provision for everyone. Digital. Transparent. Whether you are an employer or an employee.

We have had an amazing journey so far and want to continue this path with a strong team. That's why we are excited to have you join this journey.

Here's what your job will look like:

• Conduct webinars for new customers and employees of our client companies.
• Build and maintain close, trusting relationships with customers.
• Serve as the main point of contact for our clients with questions, concerns, and issues.
• Coordinate projects, track their progress, and ensure that agreed goals are met.
• Lead regular customer meetings and check-ins independently while maintaining an overview.
• Take responsibility for escalations and ensure that challenges are resolved quickly and solution-oriented.
• Work closely with internal teams to continuously improve our services and processes.
• Collect valuable feedback from our clients, analyze it, and provide relevant input to our product and management teams.
• Create regular structured reports on project and customer status that serve as a basis for further collaboration.