Technical Support Lead

Technical Support Lead At Dedalus

Join us as our Technical Support Lead at Dedalus, one of the World's leading healthcare technology companies, in Stockholm, Sweden to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What You'll Achieve

As the Technical Support Lead, you will ensure the reliability, performance and user satisfaction of clinical applications and infrastructure across hospitals and care facilities are maintained. You will join a team of support specialists, collaborate with clinical stakeholders and drive continuous improvement in service delivery making a profound impact throughout the healthcare sector.

You will:

• Hold a leading role in a team providing technical support for healthcare applications, including EHR/EMR systems both at the hospital and in mobile pre-hospital settings
• Ensure timely resolution of incidents and service requests, with a strong focus on patient safety, data integrity and system uptime.
• Act as the escalation point for complex technical issues, coordinating with vendors, IT teams, and clinical departments.
• Monitor and report on support KPIs, SLAs and compliance with healthcare regulations
• Develop and maintain support documentation, SOPs and training materials tailored to clinical users.
• Collaborate with R&D, implementation, infrastructure and cybersecurity teams to ensure seamless integration and secure operations.
• Participate in change management and risk assessments for system updates and deployments.
• Stay informed on healthcare IT trends, regulatory changes, and emerging technologies.

Take the Next Step Towards Your Dream Career

At Dedalus Life Flows Through Our Software

Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here's what you'll need to succeed:

Essential Requirements

• 3+ years of experience in technical support or IT service delivery, preferably in a healthcare or regulated environment.
• Strong understanding of clinical workflows and healthcare IT systems.
• Excellent troubleshooting skills across software, hardware, and network layers.
• Familiarity with healthcare data standards (e.g., HL7, DICOM) and compliance frameworks.
• Experience with ITSM tools (e.g., ServiceNow, Jira) and remote support platforms.
• Strong communication and leadership skills, with a customer-centric and safety-first mindset.

Desirable Requirements

• Bachelor's degree in IT, Health Informatics or related field
• Certifications in ITIL, or healthcare IT
• Fluent in English and other European languages

We are Dedalus, come join us

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group's activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.

Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Application closing date: 1st November 2025

At Dedalus, innovation starts with inclusion. As a company driven by our Core Values, we know diversity and inclusion are key enablers for us to succeed and grow. Our international footprint connects people from across the globe and we are committed to celebrating diverse backgrounds, skills, experiences and creating an environment that reflects the many communities we reach. 'Pursuing Diversity and Inclusion' is one of our Core Values and a part of our 'Dedalus DNA', which drives us to build a respectful, diverse, and inclusive environment by recognising the unique needs, perspectives, and potential of all members of our community. Dedalus is proud to promote diversity, inclusion, equity, and equality and is committed to creating a safe and inclusive culture where we celebrate diversity in all forms and empower everyone to be the best they can be.

Life Flows Through Our Software