Frontline Customer Experience Full Time I Orchard I From 2200 SGD
Decathlon
Customer Experience Officer
Ready to play? We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!
Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy – turning challenges into triumphs!
Our game plan? Preserving the world together!
At Decathlon, we're not just talking about career growth – it's a wild ride! Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure!
At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations!
The Customer Experience Officer is usually the first and last point of contact in retail store. He/she represents the first image to our users/customers and is responsible to ensure their in-store satisfaction.
My Responsibilities:
- I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy
- I represent the first and last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation
- I ensure that our users/customers have a seamless checkout experience
- I manage and optimize back-end cash floats and balances
- I actively manage click and collect services in retail store
- I assure the safety of my teammates and users/customers at my work place
- I share my sport passion and positive energy with my users/customers locally
- I take initiative for my training and development
- I am responsible for satisfying my users/customers enquiries via email and call