Customer Success Manager (dach) M/f/d - Remote Eligible

Customer Success Manager

A native/fully fluent German speaker (C2) and fluency in English is a must have for this position and can be based remotely within the EU, or alternatively in our Karlsruhe office.

We are a remote-first, international Pipeline Generation Platform for B2B revenue teams. We give businesses the clarity to focus their efforts where they'll count most - on the accounts that fit their ideal customer profile, show real buying intent, and are actively engaging. No more cold outreach and no more bloated target lists. Just better deals, faster.

Our platform brings together powerful data, real-time insights, and intelligent prioritisation to help our customers identify, engage, and convert the right accounts, at the right time. Built for teams that value speed, precision, and simplicity, Dealfront turns complexity into action.

Join us and be a part of our journey to transform the way businesses win more deals!

About this role

We are looking for our next Customer Success Manager to join our team. In this role, you will work with our client base in the DACH markets to ensure that they have the best experience using our product. This is a remote position.

From the beginning of your time at Dealfront, we will work closely with you to ensure you succeed. From a 4 week onboarding process including time with senior leaders in the business, to ongoing personal development reviews, we've set up an effective system to help you to thrive in your new role.

If you're passionate about technology and serving customers, this might be the perfect opportunity for you!

Responsibilities

As a Customer Success Manager, your responsibilities will revolve around owning the entire customer journey. Each day, you will:

• Deliver great onboarding experience to understand client needs and help them to adapt Dealfront as an essential part of their go-to-market strategy.
• Recommend and provide solutions to clients that will help them to succeed, based on your industry and product expertise.
• Serve as a trusted advisor to our champions and build close relationships with all levels of clients.
• Ensure that clients are getting the value out of Dealfront and want to renew their subscription.
• Identify expansion opportunities in your client base and process them in collaboration with Account Management
• Gather feedback to our product team to help develop Dealfront to match customers requirements and expectations.