Customer Service Representative

Customer Service Representative

Hourly pay range: $22.00-$25.00 Location: Manchester, Vermont Company: Dead River Company Job Type: Full-Time/onsite

Position Summary:

Join the Dead River Company team! We're looking for a dependable, customer-focused Customer Service Representative to perform a variety of administrative and computer-related responsibilities. This position plays a key role in ensuring customer satisfaction, supporting company goals, and maintaining a positive and efficient work environment. As a Dead River Company ambassador, you'll exemplify our core values every day.

Key Responsibilities:

• Courteously answer incoming calls and assist walk-in customers with professionalism and care.
• Utilize the ADDS E3 system for customer account setup, maintenance, and record updates.
• Perform data entry and administrative tasks related to:
• Inventory control
• Accounts payable and receivable
• Posting and payment processing
• Price change administration and bank deposits
• Develop and maintain thorough knowledge of company products, services, and delivery schedules.
• Participate enthusiastically in annual market objectives, promotional programs, and contests.
• Support team members by cross-training and providing assistance as needed.
• Perform general office duties such as filing, photocopying, and document shredding.
• Assist with special projects and additional duties as assigned.

Experience:

• Minimum of one year of customer service experience preferred.
• Experience with computer systems and data entry is a must.

Education:

• High school diploma or equivalent preferred.

Key Attributes:

• Dependable and punctual
• Strong communication and active listening skills
• Accurate, organized, and detail-oriented
• Able to focus and multitask in a dynamic environment
• Courteous demeanor and professional appearance
• Flexible to work seasonal overtime
• Problem-solving and troubleshooting skills
• Adaptable to change and continuous improvement

Working Relationships:

This position interacts directly with customers both in person and over the phone, requiring excellent interpersonal and problem-solving skills. Collaboration with other employees and departments is essential to ensure smooth operations and customer satisfaction.

Decision-Making:

The Customer Service Representative acts as a trusted advisor to customers, resolving common issues such as billing or delivery inquiries. Complex issues are referred to the appropriate department head for resolution.

Why Work for Dead River Company?

At Dead River Company, we're committed to supporting our employees and providing opportunities for growth in a respectful, team-oriented environment. Join us in serving our customers and communities with integrity, dependability, and excellence.