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Customer Support Specialist
Assist field representatives by troubleshooting resource dispatching and spare parts issues
Indianapolis, Indiana, United States
1 month ago
Dawar Consulting
An IT consulting firm specializing in business intelligence, data analytics, and custom software development solutions.
9 Similar Jobs at Dawar Consulting
Customer Support Specialist
Our client, a world leader in life sciences and diagnostics, is looking for a Customer Support Specialist. Kindly have a look at the details below and let me know if you are interested.
Job Title: Customer Support Specialist - Indianapolis, IN
Job Duration: Long Term Contract (Possibility Of Extension)
Hours during training 8 a.m. - 5 p.m. Actual shift 12 p.m. - 9 p.m.
Company Benefits include:
- Healthcare (Medical, Dental, & Vision)
- Paid Sick leave
- 401k (with 2% employer match)
Key Responsibilities:
- Act as the primary point of contact for service representatives, addressing inquiries and troubleshooting issues related to resource dispatching, case creation, spare parts availability, and distribution.
- Provide phone support to field representatives.
- Maintain excellent workload management, balancing multiple tasks efficiently while ensuring a high level of quality in a fast-paced environment.
- Communicate proactively and effectively with teammates, stakeholders, leadership, and other colleagues.
- Maintain documentation according to established guidelines.
Qualifications:
- Associate's Degree with at least 2 years of previous customer service experience or more than 3 years of previous customer service experience.
- Ability to handle multiple functions simultaneously.
- Intermediate computer skills, including the ability to perform some advanced functions within various software packages.
- Ability to develop expert product knowledge for areas of responsibility.
- Previous experience with SAP and Salesforce.
If interested, please share your availability and updated resume at hr@dawarconsulting.com.
About Dawar Consulting
An IT consulting firm specializing in business intelligence, data analytics, and custom software development solutions.