Associate Technical/customer Support Specialist
Dawar Consulting
Associate Technical Support Specialist
Our client, a world leader in diagnostics and life sciences, is looking for an Associate Technical Support Specialist based out of Indianapolis, IN (Training/Meetings Onsite and work will be remote).
Job Duration: Long Term Contract (Possibility Of Getting Converted To Fulltime/Extended)
Pay Rate: $24/hr on W2
Hours - 2nd Shift (2pm-10pm), rotating weekend shifts, subject to change based on needs of customers. (Training hours will vary based on hours of trainer, could be 1st or 2nd shift, training on average lasts 2 weeks) Location: Indianapolis - Hybrid (Training/Meetings on site, Majority of work hours at home)
As an Associate Technical Support Specialist you will serve as a support liaison between clients and our customers. This role supports customers in both the United States, United Kingdom and Ireland.
Responsibilities:
- Answers overflow customer calls 24/7/365 from all business areas directly, often during critical customer times (ex. long hold times or when after-hours support is needed), and will coordinate internally for appropriate technical experts to contact customers.
- Answers all after-hours, weekend, and holiday calls for the UK/Ireland Affiliate and coordinate internally for appropriate technical experts to contact customer
- Perform after-hours dispatching, engaging with field personnel nationwide
- Maintaining records in accordance with Quality and FDA requirements.
- You are also responsible for the overall success of the company through interactions that develop and promote loyal business relationships.
Company Benefits: Medical, Dental, Vision, Paid Sick leave, 401K
If interested, please send us your updated resume at hr@dawarconsulting.com / akansha@dawarconsulting.com