Customer Service Advisor - Evenings - FTC

Customer Service Advisor - Evenings - FTC

At Davies, people are at the heart of all we do. Our values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Reward platform – discounts for over 800 retailers
• 28 days holiday excluding UK bank holidays (rising with service plus option to purchase up to 5 extra days a year!)
• Development, training, and professional qualifications

Davies are looking to recruit an experienced Customer Service Advisor to join our growing Property team. We value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us. Hours: 25 hours a week, Monday to Sunday rota, 5 hours each shift Shift Times: 16:00 - 21:00, 17:00 - 22:00, 18:00 - 23:00 Location: Preston Contract - Fixed term contract - 3 months. Successful candidates must be able to commit to Monday - Friday evening training for the first two weeks.

What Will Your Day Look Like:

Respond to inbound calls from home emergency insurance customers. Work to targets and KPI's in a friendly and professional call centre environment. Support the customer through the journey of their claim from initial notification to resolution. Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout. Take excess policy payments, arrange boiler services and negotiate with contractors. Opportunity to multi skill across many insurance product lines.

Knowledge and Abilities:

Experience in a 'First Notification of Loss' (FNOL) for an Insurer or Claims Handler is an advantage. Previous contact centre experience is an asset but is not essential. Excellent telephone manner with strong customer service skills and the ability to think on your feet. Demonstrate strong attention to detail in all tasks. Self-motivated and engaged. Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes. Ability to use 'soft skills' such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident. PC literate with excellent administrative skills.

Benefits

Career & Purpose:

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social:

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health:

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing:

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

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