Senior Customer Success Associate, International Public Sector

Customer Success Associate

Dataminr is seeking a self-motivated and self-directed Customer Success Associate, passionate about detailed record-keeping and maintaining scalable processes and systems to ensure customer success. As a natural customer advocate, you listen, learn, and define customer needs with our software solution, advocating for both the customer and our product, identifying opportunities and solving problems. Your goal is to support client engagements with training, usage assessments, and product demos to increase the adoption, retention, and satisfaction of the Dataminr platform within the UK public sector market and NATO in support of our company's ambitious growth plans. You have a strong understanding of service culture, customer-facing products, and account management tools, supporting the customer base, which may involve travel to customer sites. You are excited to bring your experience to a team that is transforming how public sector clients adopt and use our platform.

AI Innovation at Dataminr

Working at Dataminr you'll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

The opportunity

1. Be an expert on Dataminr's First Alert platform and develop a deep understanding of publicly available information and social media analytics use cases
2. Understand each customer's mission sets and operational process to design and implement the programs that seamlessly integrate Dataminr into their workflow
3. Build and maintain strong and effective client relationships, and act as a thought partner
4. Develop an understanding of customer use cases, internal decision-making nuances, and other key information necessary to manage and grow accounts
5. Conduct quarterly customer reviews to ensure service and product quality remain exemplary, identify growth opportunities, partner with cross-company teams to drive product adoption, find new use cases, and deliver customer satisfaction by bringing value to our customers daily
6. Serve as an advocate for our customers by collecting customer feedback, clearly articulating product recommendations for Dataminr product development, and presenting customer account health

What you bring

• Experience working with or in the UK public sector and NATO, with knowledge and/or experience of publicly available information and social media analysis efforts of public sector organisations, including but not limited to military, law enforcement or emergency management
• Bachelor's degree or equivalent relevant experience, plus 0-3 years of client-facing or product experience, ideally in the public sector vertical.
• Outstanding communication and presentation skills, with the ability to communicate complex concepts to both technical and non-technical audiences.
• Detail-oriented mindset with excellent project management skills, a strong focus on client experience, and the ability to manage multiple competing projects and deadlines with a high level of accountability. Must be able to think on your feet and problem-solve in real-time.
• Tech-savvy approach with the ability to learn new software and CRM tools; SaaS or other technology-related experience is a plus.
• Ability to work independently and collaboratively within a team. Must be willing to travel domestically and internationally (approximately 35%) and possess the appropriate UK security clearance (or ability to obtain it) in order to operate within public sector organisations.

About Dataminr

At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr's groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr's platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.

Founded in 2009, we have pioneered the world's first real-time event detection platform, long before the recent Gen AI 'boom.' Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.

As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy.

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more.

We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.

Dataminr will collect and process your personal data. All personal data will be processed in accordance with applicable data protection laws. Please see Dataminr's candidate privacy notice available here. By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. If you have any queries, please contact the People Team at hr@dataminr.com or privacy@dataminr.com.