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Service Desk Agent - Remote Eligible
Own the service desk incident workflow from ticket intake to resolution.
Remote
Junior
16 hours agoBe an early applicant
Datacom
Provides IT services, cloud solutions, and managed services across Australasia, helping organizations modernize infrastructure and digital operations.
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Service Desk Agent
The Service Desk Agent is responsible for screening, referring and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
The Service Desk Agent is responsible for (but not limited to):
- Preparing service desk incident reports and assist in hardware and software evaluation
- Analyzing problems, determining approach, compiling and analyzing data, and preparing reports / recommendations.
- Coordinating activities between departments and external parties
- Contacting company personnel at all organizational levels to gather required / relevant information
- Normally receives little instruction on daily work and only general instructions required for newly introduced assignments
- Working under close supervision to acquire job skills and learn company policies and procedures in order to complete routine tasks
- Takes reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others.
- Reports all incidents, hazards or unsafe work practices as per Datacom policy.
About Datacom
Provides IT services, cloud solutions, and managed services across Australasia, helping organizations modernize infrastructure and digital operations.