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Customer Service / Call Center Representative
Coordinate service appointments and follow-up calls to improve customer experience
Rockville, Maryland, United States
Entry Level
1 week ago
DARCARS
A family-owned automotive group offering new and used vehicle sales, financing, service, and parts across multiple dealership locations.
1 Similar Job at DARCARS
Customer Service / Call Center Representative
DARCARS Automotive Group is now hiring a Customer Service / Call Center Representative. We're looking for Call Center Agents to be the vital link between our service department and our valued customers! Embark on an opportunity that leads to career growth!
What We're Looking For:
- Excellent phone etiquette, and communication skills
- A positive, patient, and active listener
- Experience in a call center or customer service role (automotive experience is a plus!)
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer skills
What We Offer:
- Comprehensive Benefits Plan including 401k
- Employee discounts on vehicle purchases, parts and service repairs
- A dynamic and supportive team and training environment
- Opportunities for career growth within the company
What You'll Do:
- Answer high volume of incoming service calls promptly and professionally
- Schedule service appointments efficiently based on customer needs
- Outbound Service appointment confirmations, reminders and campaign calls
- Provide accurate information about services, pricing, wait times, and warranties
- Assist customers with inquiries and ensure seamless service experience
- Always maintain a friendly and professional demeanor
Apply today and drive your career forward!
Customer Service / Call Center Representative
Rockville, Maryland, United States
Customer Success
About DARCARS
A family-owned automotive group offering new and used vehicle sales, financing, service, and parts across multiple dealership locations.