Platform/application Support Analyst - 3

Job Role

The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable, and high availability.

Key responsibilities:

• Delivers local and global application services to the business within agreed SLAs
• Contributes to the delivery and implementation of operational projects to support the business
• Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability, and maintainability is maintained for all supported applications and systems
• Ensures service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications
• Follows the global service management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards

Location: São Paulo

Brand: Global Technology

Time Type: Full time

Contract Type: Permanent