Client Coordinator

Resource Management Specialist

The purpose of this role is to support the resource management team with managing supply and demand across a Service Line or within a specific discipline.

Key responsibilities:

• Assists in planning and process for all assignments and extensions of resources based on capacity and demand needs
• Collaborates with Resource Specialist/Manager to review trending on quality metrics for management associated with capacity
• Captures action items and meeting notes on weekly/bi-weekly Resource Management calls with leadership teams
• Assists in reviewing capacity across capability areas on an ongoing basis and proactively works to re-balance professionals who are above / below utilisation targets
• Career Navigator proactively engages with resources, gains meaningful understanding of their skills, experience and aspirations, and identifies the right opportunities for them
• Escalate sensitive or high-risk staffing situations to leadership, as appropriate
• Maintains accurate and up-to-date administrative tasks and system updates relating to supply and demand
• Monitors utilisation to target performance, investigates outliers and recommend plan for remediation
• Partners with Resource Specialist/Manager to understand recruitment brief, create job requisitions in Workday once approved to initiate the recruitment process to meet current and future demand
• Understands and communicates the impacts (financial, client relationship, skill) of applying one resource over another or removing a resource from work

Location: Mumbai

Brand: Fractal

Time Type: Full time

Contract Type: Permanent