Optirun Service EMEA Customer Service Specialist

Optirun Service Emea Customer Service Specialist

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The OptiRun Service EMEA Customer Service Specialist for Cytiva is responsible for providing excellent customer service for both internal and external stakeholders with our Equipment Delivery Services.

This position is part of the EMEA OptiRun Services Team located in Amersham Place, Little Chalfont and will be hybrid until the end of December 2024 and then fully on-site from January 2025. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

What you will do:

• Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
• Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
• Physical Inventory support
• Activating contracts within in-house systems
• Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
• To provide excellent customer service for customers, both internal and external
• Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
• Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.

Who you are:

• Written and oral fluency in English (an additional European language such as German)
• Excellent communication and interpersonal skills with a flexibility and willingness to work as a team member
• Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
• Competent MS Office skills and be comfortable working with different systems
• Previous client and customer service experience

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance to eligible employees.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.