Customer Support Back - office Specialist (w/m/d)

Customer Support Back-office Specialist

Beckman Coulter Diagnostics is dedicated to advancing science and healthcare through the development and optimization of laboratories. Join a team where you will be heard, supported, and free to be yourself. We strive for a culture that values the journey, experience, and perspectives of all our employees. You will see that we invest in you and offer the opportunity to build a meaningful career, be creative, and try new things - with the support you need to succeed.

Beckman Coulter Diagnostics is proud to work with a community of six other diagnostic companies at Danaher, collectively working to improve the lives of patients with diagnostic tools that address the world's biggest health challenges.

The responsibilities of the Customer Support Back-office Specialist for Beckman Coulter Diagnostics include:

• Management of sales contracts (from creation to maintenance, renewal, and termination)
• Processing of hardware orders (from order placement to shipment to the customer)
• Billing and resolution of billing issues (from invoice to dispute resolution)

This position is part of the Customer Support & Administration Team and you will report to the Customer Support Contracts Management. The role is located in Krefeld.

The essential responsibilities of the position include:

• Maintenance of sales contracts, execution of contract renewals, and implementation of price increases in the ERP system (Oracle)
• Processing of customer invoices and billing, investigation and resolution of reported disputed invoices
• Management of hardware orders from order placement to shipment to the customer
• Daily follow-up of device orders, taking responsibility for the necessary actions
• Processing of customer inquiries, taking responsibility and ensuring appropriate communication between customers and the sales team

The essential requirements of the position include:

• Training as an industrial clerk or comparable education
• Fluent German and good English skills
• Very good knowledge of the MS Office package
• Experience in handling an ERP system like Oracle, SAP, etc.

It would be advantageous if you also have the following competencies:

• Experience with invoicing and shipping of products

If you join us, you will also be part of the global Danaher organization, where over 60,000 employees every day wake up with the goal of helping our customers succeed. As an employee, you will try new things, work intensively, and develop your skills under the guidance of dedicated leaders - all with the support of the Danaher Business System and the stability of a proven organization.