Customer Support Back - office Specialist (f/m/d)

Customer Support Back-office Specialist

Beckman Coulter Diagnostics is dedicated to advancing science and improving healthcare through the development and optimization of laboratories. We aim to create a culture that values the journey, experience, and perspectives of all our employees. We invest in you and offer the opportunity to build a meaningful career, be creative, and try new things with the support you need to succeed.

Beckman Coulter Diagnostics is proud to collaborate with a group of six other diagnostic companies within Danaher to improve the lives of patients with diagnostic tools that address the world's biggest health challenges.

The Customer Support Back-office Specialist for Beckman Coulter Diagnostics is responsible for:

• Administration of sales contracts (from creation to maintenance, renewal and termination)
• Processing of hardware orders (from order placement to shipment to the customer)
• Billing and dispute resolution (from the invoice to the resolution of any disputes)

This position is part of the Customer Support & Administration Team and you will report to the Customer Support Contracts Management. The role is based in Krefeld.

The essential responsibilities of the position include:

• Maintenance of sales contracts, execution of contract renewals and implementation of price increases in the ERP system (Oracle)
• Processing of customer invoices and billings, investigation and resolution of reported disputed invoices
• Management of hardware orders from order placement to shipment to the customer
• Daily follow-up of equipment orders, taking responsibility for the necessary actions
• Processing of customer inquiries, taking responsibility and ensuring appropriate communication between customers and the sales team

The essential requirements of the position include:

• Training as an industrial clerk or a comparable qualification
• Fluent German and good English language skills
• Very good knowledge of the MS Office package
• Experience in handling an ERP system like Oracle, SAP, etc.

It would be advantageous if you also have the following skills:

• Experience with invoicing and shipping of products

If you join us, you will also become part of the global Danaher organization, where over 60,000 employees wake up every day with the goal of helping our customers succeed. As an employee, you will try new things, work intensively, and develop your skills under the guidance of committed leaders - all with the support of the Danaher Business System and the stability of a proven organization.