Key Account Manager

Key Account Manager

Ensure and/or develop the turnover of the area according to the sales objectives defined by management

Analyse customer expectations/needs within the area, propose appropriate technical solutions, prepare costings and commercial proposals.

Manage the processing of quotations and orders.

Build customer loyalty and identify new customers and prospects.

Ensure and develop a strong field presence.

Carry out competitive intelligence (prices, technology, services…) and report relevant information.

Perform administrative tasks related to sales activities (updating customer/prospect data, scheduling appointments, drafting reports…).

Carry out after-sales service actions in the field, either alone or with an authorized person.

Monitor/be informed about after-sales service processing in the area.

Respond to customer requests (product information…).

Represent the company during promotional events (trade fairs…).

Participate in sales meetings.

Report results and visit reports.

Report market information.

Maintain a high level of product knowledge.

Participate in the budget-building process by establishing sales projections.

Projects: Participate in transversal site or group projects.

Qualité: Comply with quality procedures related to the position Participate in continuous improvement by reporting malfunctions and proposing improvements.

HSE&S: Comply with the general Hygiene, Safety, Environment and Security (HSE&S) rules within the company Comply with HSE&S rules at the workstation and helps promote them among colleagues Immediately alert if a potential HSE&S risk is detected and, if necessary, suspends the activity pending instructions and/or measures.

Knowledges: Significant experience in a comparable or similar position Knowledge of sales techniques, sales administration or customer relationship management Technical knowledge in hydraulics (mechanical knowledge is a plus) Knowledge of ERP software and MS Office Suite Valid category B driving license and commitment to report any loss/suspension Professional English is a pro

Know-how: Mastery of sales techniques and methods: negotiation… Design of hydraulic systems Use of IT tools and software

Soft-skills: active listener, reactivity, interpersonal skills, diplomacy, dynamism, autonomy, organization

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