Customer Service Specialist
Dana
Customer Service Specialist
Act as first point of customer contact for sales orders & delivery via customers' EDI or e-mail. Immediately enter all customer orders into ERP and confirm orders to customers with accurate delivery schedules. Update shipment plan based on the sales order & sales forecast. Ensure all orders shipped. Maintain accurate delivery/logistics details on all orders. Monitor the stock in 3PL and refresh shipment to reach the safety stock in 3PL. Deal with all goods returns and notify warehouse to reship and inform the QA accordingly. Set up new customers and new price in ERP. Obtain and evaluate all relevant information to process and resolve customers' delivery request. Work with MP&L manager to improve sales forecasts accuracy, availability and to ensure on-time shipments via scheduling, prioritization of processes. Make sure 100 % on time delivery commitment to customer. Manage the customer's returnable packaging and system. Support MP&L manager for related issue.
Education and Qualifications: College degree and above will be preferred. Candidates with good experience in customer service function in a similar Manufacturing environment can also be considered. 3+ years working experience of customer service or similar functions in foreign venture. Good English speaking and writing ability. Good computer ability. Good communication skill. Strong ability of solving problem. Strong sense of duty. Hard working, Patient, Proactive, Honest as well as good team work spirit. Familiar with SAP. Knowledge of Kanban/JIT will be preferred.