Customer Service Coordinator

Customer Service Coordinator

We are currently seeking a proactive and detail-oriented Customer Service Coordinator to join our Dallas, TX team. This role is central to providing excellent service to our customers, supporting day-to-day office operations, and ensuring accurate order processing and front-office coordination.

Key Responsibilities

Customer Support & Front Office Duties

• Serve as the first point of contact for customers via phone, email, and in-person visitors
• Greet and assist walk-in guests, ensuring a positive and professional first impression
• Promptly and accurately respond to customer inquiries and service-related questions
• Manage inbound calls, route messages appropriately, and support general office communications

Order Processing & Administrative Tasks

• Enter and manage customer orders with accuracy in QuickBooks and/or ERP systems
• Prepare customer quotes, invoices, and related documents
• Support daily postings, documentation, and file organization
• Assist with basic office duties such as mail distribution, supply management, and scheduling

Cross-Functional Support

• Collaborate with logistics, purchasing, and operations teams to ensure seamless order fulfillment
• Maintain detailed and organized records of transactions, communications, and client interactions
• Provide backup support to other team members as needed

Requirements

High school diploma required; associate degree or relevant coursework preferred

2+ years of experience in customer service, administrative, or order entry roles

Proficient in QuickBooks and Microsoft Office Suite (Word, Excel, Outlook)

Excellent communication and interpersonal skills

Ability to stay organized, multitask, and manage time effectively in a fast-paced environment

Ideal Candidate Will

Deliver high-quality work with attention to detail and accuracy

Be comfortable working in a busy, hands-on shop environment and adaptable to a setting that is more active than a typical office

Communicate clearly, listen actively, and build strong relationships

Stay calm under pressure and remain solution-focused when resolving issues

Be proactive, dependable, and willing to jump in wherever needed