Account Manager

Account Manager

Cyces Innovation Labs LLP is a tech firm deeply rooted in engineering and product thinking, having collaborated with over 150 companies worldwide. Our journey began at the Google Startup Weekend Guindy Edition 2017, where our core team from the College of Engineering Guindy met for the first time and built a travel app. That was the beginning.

Fast-forward to today. We are a 50-member team with offices in Chennai and Bengaluru. Our expertise spans three business segments: Product Development and Delivery, formX (SaaS product), and FreshBoost (Web and SEO services). We work with a diverse range of clients, from early-stage startups like Aptedge and VoxGuru to enterprise brands like ITC & Daimler, and state governments.

At Cyces, we trust our team to take charge of their work. We avoid micromanaging, providing everyone the space to manage their projects in their own way. This trust cultivates better ideas and high-quality work. Our team members have the freedom to think creatively and solve problems, fostering a learning environment where we grow together. Here, you're not just doing a job; you're part of a community that values your ability to lead your own projects and contribute to our shared goals. Join our exceptional team of engineers, designers, and thinkers.

Job Description

Company Description: Freshboost is a unit of Cyces, where we empower B2B companies to maximize their marketing budgets through a holistic approach to web and SEO. Our services include web design, inbound marketing, SEO audits, content strategy, and website migration services. We focus on driving revenue with meaningful metrics and real-time insights for our clients.

Job Type: Full Time

Workplace Type: On-site

Job Overview: Project Manager

We are seeking a dedicated and results-driven Account Manager to join our team. As an Account Manager, you will be responsible for managing and nurturing client relationships, ensuring that our services meet their needs and expectations. You will act as the primary point of contact for clients, working closely with internal teams to deliver high-quality solutions that drive client satisfaction and business growth.

Responsibilities

• Serve as the main point of contact for clients, building and maintaining strong, long-lasting relationships.
• Understand client needs and objectives, and develop tailored strategies to meet those needs.
• Coordinate with internal teams (sales, marketing, product, etc.) to ensure seamless delivery of services and solutions.
• Provide regular updates to clients on the progress of their projects, addressing any concerns and ensuring timelines are met.
• Identify new business opportunities with existing clients and work to expand accounts by offering additional services.
• Resolve client issues and concerns promptly, ensuring that clients remain satisfied with our services.
• Negotiate contracts, terms, and pricing with clients to ensure mutually beneficial agreements.
• Track and report on account performance, client satisfaction, and overall service delivery to management.
• Stay informed about industry trends and competitor offerings to identify opportunities for improvement or innovation.

Requirements

• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent project management skills, with a demonstrated ability to manage multiple accounts and priorities effectively.
• Strong problem-solving abilities, with a proactive and solution-oriented mindset.
• Ability to negotiate and close deals, while ensuring a high level of client satisfaction.
• A Bachelor's degree in Business, Marketing, or a related field is preferred.
• Familiarity with CRM tools and project management software is a plus.
• Previous experience in a service-based or B2B industry is a plus.
• Proven experience as a Project Manager or in a similar client-facing role is a plus.