Senior Analyst – Help Desk Specialist Enterprise Quarantine (drug Supply Chain Security Act) - Remote Eligible

Helpdesk Specialist Enterprise Quarantine

The Helpdesk Specialist Enterprise Quarantine is responsible for providing front-line operational support and issue resolution for all activities related to the Enterprise Quarantine Management process. This role ensures timely triage, tracking, and closure of quarantine events across all business units in alignment with regulatory and corporate quality standards. The individual will act as the central point of contact between field operations, distribution centers, suppliers, and enterprise serialization/data governance teams to ensure quarantined products and data exceptions are efficiently managed, documented, and resolved. This role will focus on monitoring, troubleshooting, and resolving serialization quarantine and traceability exceptions, managing serialization quarantine and exception handling under the Drug Supply Chain Security Act (DSCSA).

Required Qualifications:

• Minimum 3 years of work experience
• Minimum 1 year experience with helpdesk operations, ticketing systems, and project management
• Proficiency with Microsoft Office Suite: (Excel, PowerPoint, Outlook, Word, and Access)
• Up to 20% travel may be required

Preferred Qualifications:

• Strong analytical and problem-solving skills
• Effective written and verbal communication
• Ability to manage multiple priorities in a fast-paced environment
• Familiarity with DSCSA, FDA guidance, and quarantine protocols
• Experience with ticketing systems and helpdesk operations
• Knowledge of serialization systems and EPCIS data flows
• Highly effective verbal and written communication skills
• Strong analytical thinking and decision making
• Ability to interact with individuals at varying levels within the company
• Flexible to adapt to changing requirements
• Detail oriented
• Strong collaboration/facilitation and consensus building skills
• Strong project/time management

Education:

• Verifiable High School Diploma or General Equivalent Development (GED)

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is: $46,988.00 - $112,200.00