Technical Services Manager

Technical Services Manager

This role will lead and deliver specialist Lift & Escalator technical support on a multi-site, multi-client basis, in line with the agreed service, scope, and strategy within the C&W and client teams nationally. The successful candidate will prepare, monitor, and execute the agreed forecasts on time and within the agreed parameters, support the business, review and manage engineering risk, and deliver on business development nationally.

Responsibilities:

• Complete engineering site surveys & audit reports.
• Complete life cycle / Planned Preventative Maintenance reports to an agreed format.
• Manage the agreed forecasts and personal financial targets.
• Manage internal and external relationships including client, C&W, local authorities, service providers, and statutory bodies.
• Manage service providers and monitor performance against contracted SLAs and KPIs.
• Engage with clients in support of existing and new regular and ad-hoc instructions.
• Establish 'value for money' strategies for delivering the technical management service.
• Provide technical support & advice to the Asset Services team nationally.
• Support presentations to clients and colleagues as necessary.

Qualifications:

• Appropriate Engineering degree and/or HND/HNC qualification.
• EAL NVQ Unit EOR202 Basic Lift Safety.
• Current UK Driving Licence.

Skills, Knowledge & Experience:

• Self-motivated.
• Excellent time management skills.
• Commercial awareness from experience and/or qualification.
• Experience of new build development through to management (construction site experience an advantage).
• Good written communication skills & attention to detail.
• IT skills including Word, Excel to intermediate level.
• Knowledge of relevant BS EN codes, CIBSE guidelines, and statutory regulations.
• A minimum of 3 years' relevant Lift/Escalator Engineering experience.