Customer Service Specialist

Customer Service Specialist

We are looking for a Customer Service Specialist to join our Shelby team!

As our Customer Service Specialist you will, play a critical role in supporting both customer service operations and sales team goals. Under general supervision, handles customer inquiries before and/or after the sale and supports the sales team in meeting their objectives.

Location: Shelby, NC

Salary: $52,800 to $60,000 + bonus opportunity

Please note that the salary range information provided is a general guideline only, reflecting a position based in NC. Criteria such as the candidate's qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer.

We Take Care of Our People

Paid Time Off, 401K with Employer Match and Profit Sharing, Health and Wellness Benefits, Learning and Development Opportunities, Referral Program, Competitive Pay, Recognition, Employee Stock Purchase Plan, Inclusive & Supportive Culture

Your Challenge

1. Serves as the primary point of contact for customer inquiries related to products, services and equipment failure issues, providing timely and accurate information. Handles and resolves escalated calls from junior colleagues. Escalates more complex problems to senior specialists or technical teams when necessary.
2. Coordinates activities with the Customer Service Representatives and provides direction and guidance.
3. Supports sales team by developing and maintaining positive customer relations with clients/customers. Works with various departments to meet maintenance services sales goals.
4. Works with customers and/or distributors to receive accurate account of equipment failures. Provides clear and concise reports on equipment failures, trends, and recurring issues to management.
5. Provides support to Sr. Management on various work initiatives.

What You Bring

• Strong communication skills (both verbal and written), with the ability to effectively engage with customers and internal teams.
• Min 2 years
• US citizenship required
• Solid understanding of equipment failure documentation and reporting methods.
• Willingness to provide direction and guidance to more junior colleagues.
• Attention to detail and organizational skills.
• Ability to work collaboratively with cross-functional teams, including technical and sales departments.

Curtiss-Wright Actuation Division designs, manufactures, and supports electro-mechanical actuation products and systems for use in demanding applications in Aerospace, Defense and Industrial Automation markets. Our market leading solutions help improve the reliability, efficiency and performance of our customers' operations and platforms, as well as reducing their environmental impact with energy efficient electro-mechanical designs and technology. For the Aerospace market, we supply actuation systems for flight control, landing gear, utility and other applications on both commercial and military aircraft. In Ground & Naval Defense markets, we support a wide array of applications ranging from door assist, ramp and hatch actuation, weapons handling systems, radar and launch platform actuation, and robotic (AUV/ROV) actuation.

To learn more, please visit us at About | Actuation Division | Curtiss-Wright

*Please note, benefits are country specific and may vary from location to location.

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.

Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.

For US Applicants: EEO is The Law – click here for more information.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.