Customer Service Representative

Customer Service Representative

We are looking for a Customer Service Representative to join our Exlar team!

As our Customer Service Representative, you will work with various departments to meet moderately difficult maintenance services sales goals. Maintains direct contact with customers before and/or after the sale. You will support sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).

Location: Chanhassen, MN

Salary/hourly rate: $17.00 to $23.00

Please note that the salary range information provided is a general guideline only, reflecting a position based in Minnesota. Criteria such as the candidate's qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer.

We Take Care of Our People

Paid Time Off

401K with Employer Match and Profit Sharing

Health and Wellness Benefits

Learning and Development Opportunities

Referral Program

Competitive Pay

Recognition

Employee Stock Purchase Plan

Inclusive & Supportive Culture

Your Challenge

Provides assistance to all areas of the company and to customers as needed on moderately complex questions

Responds to customer needs in a quick and effective manner performing account management functions. Improved customer relations measure this position's accountabilities

Coordinates activities with other departments including import/export shipments

Understands requirements of various regulations and works to develop processes and procedures to improve efficiency

Provides details for order post sales to customers upon request

What You Bring

3+ years of customer support experience in industrial or manufacturing industry

Experience using CRM systems, other customer service tools and Microsoft Office

High school Diploma or equivalent

Ability to work in a fast-paced environment

Ability to work independently and collaboratively within a team structure

Experience with conflict resolution and customer-centric attitude with a problem-solving mindset

Ability to work with ambiguity

Organizational skills with attention to detail

Who We Are

Exlar manufactures electromechanical linear roller screw actuators, rotary servo motors, and integrated control solutions for a broad range of applications. Our unique technology provides an efficient electric replacement for hydraulic or pneumatic cylinders and a more robust replacement for ball screws. With forces up to 80,000 pounds and speeds up to 60 inches per second, we are able to deliver higher force and speed in smaller packages than other comparably sized actuation technology. Exlar actuators have more flexibility, higher efficiency, and lower maintenance than traditional hydraulic and pneumatic solutions. Whether looking to increase productivity or reduce your total cost of ownership, Exlar's team of highly skilled engineers can put together the right solution for you.

To learn more, please visit us at About | Actuation Division | Curtiss-Wright

*Please note, benefits are country specific and may vary from location to location.

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.

Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.

For US Applicants: EEO is The Law – click here for more information.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.