Inside Sales Coordinator - Level III

Inside Sales Coordinator – Level III

The Inside Sales Coordinator – Level III supports the customer-facing sales force across the full sales cycle, from lead qualification to order fulfillment and after-sales coordination. This role executes, improves, and independently manages a range of sales support and customer coordination activities under limited supervision, often making decisions where processes are not fully defined. The position plays a key role in ensuring smooth order execution, customer satisfaction, and sales effectiveness across segments.

Key Responsibilities

• Respond to incoming customer calls and emails, qualify inquiries, and route leads to the appropriate sales professionals.
• Prepare budgetary quotations for simple to complex opportunities by gathering technical data, customer requirements, and lead time information.
• Participate in customer visits and events; make decisions in situations where procedures may not be clearly defined.
• Process customer orders and issue order acknowledgements, invoices, and shipping notifications for a range of transaction complexities.
• Communicate order and inventory status updates to the sales team and proactively identify and escalate issues.
• Resolve customer issues related to orders, shipments, and after-sales support, engaging cross-functional teams when needed.
• Periodically review inventory levels, take corrective actions, and raise replenishment orders as required.
• Actively support branch personnel in retail product sales across varied and more complex tasks.

Core Competencies

• Action Oriented – Proactively tackles challenges with urgency and energy.
• Collaborates – Works effectively across teams and functions to achieve shared goals.
• Communicates Effectively – Delivers clear, audience-appropriate communication in multiple formats.
• Customer Focus – Builds strong customer relationships and prioritizes customer needs.
• Channel Awareness – Understands industry structure, market dynamics, and routes to market.
• Account Planning – Contributes to tracking and execution of account and business strategies.
• Adapts to Target Audience – Explains complex technical or commercial information clearly.
• Integrates Customer Perspective – Applies customer insights to improve solutions and sales outcomes.
• Sales Forecasting – Supports demand forecasting through data collection and analysis.
• Sales Pipeline Management – Assists in evaluating pipeline health and supporting sales planning.
• Sense Making – Synthesizes diverse information to understand customer needs and buying behaviors.
• Values Differences – Promotes an inclusive and respectful work environment.

Qualifications

Education & Certifications

• High school diploma or equivalent required.
• Additional technical diploma or related education is advantageous.
• May require licensing to comply with export control or sanctions regulations.

Skills & Experience

General (Internal & External Candidates)

• Significant relevant work experience or specialized skills gained through education, training, or on-the-job experience.
• Strong understanding of sales support, order management, and customer coordination processes.
• Ability to handle both routine and non-routine tasks independently.
• Experience working with ERP/CRM systems and sales tools.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective communication and stakeholder coordination skills.

Additional Responsibilities Unique to this Position

Additional Scope for Internal Candidates (Segment & DOEM Focus)

• Support growth initiatives in Agriculture, Marine, and Pump segments.
• Assist in implementing self-support models for DOEMs (Direct OEMs).
• Generate and execute spare parts orders across Agri, Marine, Pump, Industrial, and Automotive DOEM segments, coordinating with internal stakeholders for fulfillment.
• Address customer issues related to engines, parts supply, and service coordination.
• Maintain clean Accounts Receivable cycles and coordinate with stakeholders on receivables.
• Handle new customer inquiries and coordinate with application engineering teams for solutions.
• Support business development for DOEM accounts, from initial engagement through NDA completion and handover to Key Account Managers.
• Coordinate cross-functional teams to deliver customer solutions.
• Maintain and consolidate DOEM trackers (Order Board, forecasts, performance trackers, management presentations, newsletters, awards, etc.).
• Provide pricing support, maintain master pricing files, and manage parts and engine pricing documentation.
• Support commercial documentation such as NDAs, offers, budgetary quotes, and payment applications.
• Coordinate engine supply, manage short shipments, regulatory (e.g., BIS) matters, and dealer follow-ups.
• Provide execution support including sales order release, system pricing, and project documentation.

Work Environment & Impact

This role operates in a dynamic sales support environment with frequent cross-functional interaction. The Inside Sales Coordinator – Level III plays a vital role in improving customer experience, ensuring operational accuracy, and enabling revenue growth through proactive coordination, problem-solving, and process improvement.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.