Commercial Account Manager

Commercial Account Manager

Join us on our mission to make a better world of work.

Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.

About the Role:

As an Account Manager in our Commercial segment, you will play a vital role in cultivating and enhancing our customers relationships with the HR and executive teams of our customers. Your expertise in SaaS solutions will help you identify growth opportunities and ensure our customers maximize the value of our product offerings while achieving their strategic goals. You will also focus on driving efficiency and managing account volume effectively.

Key Responsibilities:

• Understand and Adapt: Develop a comprehensive understanding of your customers unique business needs, industry trends, and communication styles to craft tailored solutions that resonate.
• Discover Growth Opportunities: Leverage prospecting tools and customer data to build lists and impactful outreach messages to drive interest and engagement from your existing customers.
• Leverage Relationships: Deepen connections across various levels within customers organizations, including HR teams, leadership, and key stakeholders.
• Research and Prepare: Conduct in-depth research on customers' businesses to bring valuable insights and targeted questions to meetings, ensuring efficient use of time and resources.
• Engage Thoughtfully: Use layered, open-ended questions to uncover customers objectives, challenges, and aspirations, moving beyond surface-level discussions to drive impactful solutions.
• Strategic Account Planning: Employ a customer-centric approach to develop strategic account plans that emphasize efficiency and volume, mapping key stakeholders and fostering strong relationships while maintaining organized territory management and forecasting.
• CRM Best Practices: Effectively utilize CRM and sales tools to manage account activity, track progress, and ensure best practices are consistently applied to enhance workflow efficiency.
• Collaborative Accountability: Work closely with cross-functional teams to streamline processes and ensure a seamless and exceptional customer experience throughout the customers lifecycle.
• Optimize Workflows: Identify and implement strategies to improve account management processes, ensuring efficient handling of a high volume of accounts while maintaining quality engagement.
• Monitor and Report: Regularly track account metrics and performance indicators to assess efficiency, volume growth, and overall customers satisfaction, making data-driven adjustments as needed.

Qualifications:

• 1-3 years of experience in revenue growth roles focused on expansion or new business, and customer-facing, with a high volume of accounts (200+).
• Demonstrated success in cross-selling, upselling, and growing existing accounts.
• Proven background in the SaaS industry, ideally in HR Tech or related fields.
• Strong ability to identify expansion opportunities via outbound prospecting and measured via weekly KPIs on calls, emails, accounts touched
• Strong communication and presentation skills to engage with HR professionals and executives
• Experience building and managing relationships within small to medium organizations
• Familiarity with sales methodologies, such as MEDDPICC, and a solid understanding of deal stage progression.
• Proficiency in leveraging data and analytics for decision-making and influencing customer strategies.

Key Skills:

• Outbound Prospecting
• Active Listening
• Growth Mindset & Bias Towards Action
• Relationship Building
• Time Management & Prioritization
• Deep Discovery Questioning
• Sales Process and Pipeline Management

For this role, the estimated On Target Earnings (OTE) range is listed below. In addition to your OTE salary, your compensation package will include additional components such as equity and benefits. The actual salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process.

We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.

OTE Salary (US)

$108,000 - $130,000 USD

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

• Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
• Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
• Extended year-end breaks: An extended refresh period at the end of year
• Excellent parental leave and in work support program available from day 1 of joining Culture Amp
• 5 Social Impact Days a year to make a positive impact on the community outside of work
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
• Medical insurance coverage for you and your family (Available for US & UK only)

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.