Customer Service Representative

Culligan Water of Greater Kansas City Customer Service Representative

At Culligan Water of Greater Kansas City, excellence is not optional—it’s our standard. We’re a team that values growth, accountability, and delivering exceptional results. Mediocrity has no place here. If you’re passionate about helping others, thrive in a supportive environment, and want to build a meaningful career, this could be the role for you.

The Role

As a Customer Service Representative, you’ll be the first point of contact for our customers. You’ll answer calls, schedule appointments, resolve billing questions, and work closely with our service and sales teams to ensure every customer has a positive experience. This is a full-time, in-office position (Monday–Friday, 8:00 AM – 5:00 PM) with training provided—no prior water industry experience needed!

What You’ll Do

• Handle high-volume inbound calls with professionalism and care
• Provide billing and account support
• Schedule service and sales appointments
• Follow up with customers to confirm resolution and satisfaction
• Collaborate with team members to resolve challenges
• Keep accurate records and contribute ideas to improve processes

What We’re Looking For

Required:

• High school diploma or equivalent
• Reliable transportation to Olathe, KS
• Strong communication and organizational skills
• Positive, team-oriented attitude
• Must pass background check and drug screening (per KS & MO law)

Preferred:

• NetSuite or similar software experience
• Prior customer service or administrative experience

What We Offer

• A predictable Monday–Friday schedule—no nights or weekends
• Comprehensive training—no industry experience required
• A supportive team culture with opportunities for growth
• Meaningful work helping families improve their daily lives

Why Join Culligan?

We believe the right attitude matters more than experience. If you’re naturally helpful, enjoy problem-solving, and thrive in a team environment, we’ll invest in training you for success. Join us and help families and businesses across Kansas City improve their water quality and daily lives.

Apply today! Send us your resume—we can’t wait to meet you!

Culligan Water of Greater Kansas City is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.