Customer Service Representative

Customer Service Representative (CSR)

Culligan Water, the global leader in water treatment solutions, is seeking a dedicated Customer Service Representative (CSR) to join our team serving the Battle Creek and Kalamazoo areas. As a CSR, you will be the voice of the company, responsible for ensuring a positive customer experience through responsive, efficient, and professional support.

Key Responsibilities:

• Provide exceptional customer service via phone, email, and in-person interactions
• Manage billing inquiries, payments, and account updates
• Perform accurate data input and computer mapping
• Coordinate and schedule service and delivery routes
• Support route management and technician communication
• Resolve customer issues in a timely and effective manner

Qualifications:

• High school diploma or equivalent (Preferred)
• 1+ year of customer service experience (Preferred)
• Strong communication and problem-solving skills
• Detail-oriented with the ability to multitask in a fast-paced environment
• Comfortable with computers and learning industry-specific software

Schedule:

• Monday to Friday
• 8:30 AM – 5:00 PM
• 8-hour shift

Benefits:

• Competitive pay structure starting from $16.00/hour
• Medical and dental
• 401(k) with company matching
• Paid time off and paid training
• Employee discounts on Culligan products and services

Join a company where your work truly makes a difference in people's lives—providing cleaner, safer water every day. Apply today and become a part of a trusted and respected brand with decades of industry leadership!