Customer Service Representative

Customer Service Representative

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Benefits include 401(k), 401(k) matching, dental insurance, employee discounts, health insurance, and paid time off. Additional perks are medical insurance, vision insurance, 401K retirement with company match, vacation, paid time off, company-paid training, and employee discounts for Culligan in-home products.

Responsibilities include extensive problem-solving, order processing, and helping to manage customer accounts; providing proactive sales support by developing close relationships with customers; scheduling service and delivery orders; coordinating schedules with the service/operations team; contacting customers for purposes of scheduling additional services or offering maintenance plans; and referring unresolved customer grievances to designated departments for further investigation.

Qualifications include a high school diploma or GED, minimum of two years of customer service experience required, strong time management and project management skills, proficiency in Microsoft Office (word, excel, outlook), and excellent communication skills, both written and verbal.

About Culligan: As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.