Senior Account Executive - Remote Eligible

Senior Account Manager

CSN Collision repairs over 300,000 vehicles each year, helping drivers get back on the road with confidence, knowing their vehicle has been restored to pre-accident condition. Since 2002, CSN has grown into a leading collision repair network with over 400 locations across the United States, Canada, and Italy. We provide best-in-class support through performance training, data insights, vendor partnerships, marketing, and strategic growth initiatives.

CSN Collision is seeking a strategic and relationship-driven Senior Account Manager to support and grow our insurance partnerships across the U.S. market.

This role is primarily focused on account management, relationship development, and partner satisfaction, ensuring our insurance partners receive exceptional service and consistent performance across our network. The successful candidate will act as a trusted advisor, working closely with both external partners and internal teams to drive long-term success.

While this role includes identifying opportunities for growth within existing accounts, the primary focus is on retention, relationship management, and operational alignment, rather than new business development.

Key responsibilities include:

• Account management & relationship development
• Serve as the primary point of contact for key insurance partners
• Build, maintain, and strengthen long-term relationships through regular communication and engagement
• Act as a trusted advisor to partners, understanding their needs and aligning CSN / 1Collision services accordingly
• Ensure a high level of partner satisfaction and proactively address concerns or escalations
• Identify opportunities to expand partnerships within existing accounts

Client experience & performance management

• Monitor account performance, service levels, and key performance indicators (KPIs)
• Work closely with partners to review performance and identify areas for improvement
• Ensure consistent delivery of service standards across the network
• Support resolution of issues in a timely and professional manner

Cross-functional collaboration

• Partner with operations teams to ensure insurer expectations are clearly communicated and executed at the shop level
• Collaborate with finance and billing teams to ensure accurate and efficient processes
• Support implementation of partner-driven initiatives across the network
• Align with leadership on performance goals and strategic priorities

Strategic support & growth within accounts

• Identify opportunities to increase value within existing partnerships
• Support strategic initiatives to strengthen insurer relationships and network performance
• Contribute to long-term account planning and retention strategies

Market awareness & industry engagement

• Stay informed on industry trends, insurer expectations, and competitive landscape
• Represent CSN / 1Collision at industry events, meetings, and partner engagements
• Build strong relationships with key stakeholders and decision-makers