Customer Service Representative

Customer Service Representative

The Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies. The Customer Service Representative is responsible for securing revenue by verifying payment, scheduling and maintaining customer satisfaction through out the repair process.

Job Type: Full-time

Reports to The Shop Manager

Responsibilities include, but are not limited to:

• Maintains records by filming invoices, debits, and credits.
• Have customers sign authorization forms, verify contact information, and collect keys upon vehicle drop off.
• Accept payments from customers regarding customer pay and deductibles.
• Protects the organization's value by keeping information confidential.
• Primary phone receiver, should be answering 90% of incoming calls.
• Document and Complete paperwork for all customers dropping off and picking up vehicles.
• Book Rentals for Customers.
• Schedule clients for repairs and prepare and file white folders.
• Notify customers when the vehicle is ready for pickup.
• Schedule customers in for estimates as required.
• Contact the customer when the assignment is received.
• Arrange final tow to the shop when required.
• Assist in keeping reception tidy